Flow MSP

Modified on Sun, 13 Jul at 2:54 PM


First Arriving's integration with FlowMSP allows live alarms to display on your dashboard when a call is dispatched. FlowMSP is an industry-leading pre-incident planning software platform for the fire service. We innovate better ways for the fire service industry to collect critical building information and use it for informed incident response. 


Key Features

Live Alarm Notifications: Calls display instantly when dispatched

Call Details: Includes nature of call, address, responding units, and notes

Mapping & Navigation: View directions, ETA, and distance to incident

Pre-Plan Alerts: Automatically indicates if a pre-plan exists for the address

Turnout Timer: Track response times as calls come in

Custom Alert Sounds: Personalize audio alerts (with demo options available)

Enhanced Mapping: Google Street View, ESRI layers, and more

For more information on our overall call alerting features, check out our overview here.


What You’ll Need to Get Started:

  1. We’ll provide you with an API key

  2. Send the key to your FlowMSP representative

  3. Once they enable it, data will flow directly to your First Arriving dashboards—no extra setup required

⚠️ Note: First Arriving is designed for secondary notification and enhanced situational awareness. Always rely on your CAD/Dispatch Center for primary dispatch communications.