Integration Guide
FlowMSP
Put live alarms on the screens in your stations the moment a call is dispatched — and see straight away whether a pre-plan already exists for that address.
About FlowMSP. FlowMSP is a pre-incident planning software platform for the fire service, built around collecting critical building information and putting it to use during incident response.
What we can put on your dashboard
Key features
What appears on screen when a run comes in.
- Live alarm notifications — calls display instantly when dispatched
- Call details — nature of call, address, responding units, and notes
- Pre-plan alerts — automatically indicates whether a pre-plan exists for the address
- Mapping and navigation — directions, ETA, and distance to the incident
- Turnout timer
- Enhanced mapping — Google Street View, ESRI layers, and more
- Custom alert sounds
What we need from you
For this integration we issue the API key and you pass it to FlowMSP — you never send us credentials of your own.
Example screens
These are a sample. For the full set of alerting screen layouts, see Response & Call Alerting Screen Options — 3.0 Customers. Any of them works with FlowMSP.
Secondary notification only: First Arriving is designed for secondary notification and enhanced situational awareness. Always rely on your CAD or dispatch center for primary dispatch communications.
Questions about setup, or want help deciding which alerting screen belongs in which station? Open a ticket at our support center or reach us at dashboards@firstarriving.com and we’ll walk through it with you.