Enhance situational awareness across your department with First Arriving’s integration with Nexgen Public Safety Solutions. This integration brings live dispatch notifications and unit availability directly to your dashboards—keeping your crews informed and ready to respond.
Key Features
Real-Time Dispatch Details:
Nature of the call
Incident address
Units dispatched
Initial notes and details from Dispatch
Unit Status Display:
Unit ID and current status (e.g., Enroute to quarters, Transport, Available for call)
Availability flag (Yes/No)
Flexible unit filters:
Show all units
Only units that are not available
Only units that are available
Response Enhancements:
Turnout timer
ETA and distance to incident
Multiple map display options, including Static Google Street View and ESRI layers
What You’ll Need to Get Started:
Be a current Nexgen Public Safety customer
First Arriving will coordinate directly with Nexgen to complete the integration process
⚠️Note: API or data access may incur additional charges, as determined by Nexgen—not by First Arriving.
Compatible Views
Four-Panel View: Call Information, Directions, Hydrant, Street View
Street view is provided by Google Maps and requires a separate Google Maps API key.
Three-Panel View: Call Information and two (2) additional Half Height Views
Two Panel View: Call Information and one (1) additional Full Height View
Call information is set to the left half of the alerting page. The right side can contain a full height view of either the directions, street view, or hydrant map.
Single Panel View: Call Information Only
Unit Status
