Integration Guide
Flex CAD by Motorola (Spillman)
First Arriving’s integration with Motorola’s Flex CAD (Spillman) puts real-time dispatch information on the screens in your stations, pulling incident details directly from your dispatch center — including pre-alerts before the call is fully dispatched.
What we can put on your dashboard
Real-time call information
What appears on screen when a run comes in.
- Nature of call
- Address
- Units dispatched
- Call notes
Pending calls (pre-alert)
Early notice before the call is fully dispatched, so crews can start moving.
- Nature of call
- Address — subject to change on dispatch
- Notes — subject to change on dispatch
Response and mapping
Getting crews out the door and to the scene.
- Turnout timer
- ETA and distance to the scene
- Maps including the path from station to scene, Google Street View, and other mapping features
- ESRI layers from your GIS department
- Custom alert sounds
Between calls
Unit status and a running list of latest dispatches.
What we need from you
This one needs a few details from whoever administers your Flex system.
We install nothing on your servers. We will give you our IP addresses for whitelisting, and that is the extent of what touches your infrastructure.
Example screens
The screens below are a sample, not the full set. For the current, complete list of alerting screen styles, see Response & Call Alerting Screen Options.
Secondary notification only: our platform is built for secondary notification of alarms and situational awareness. Always rely on your CAD or dispatch center for primary dispatch information.
Questions about setup, or want help deciding which alerting screen belongs in which station? Open a ticket at our support center or reach us at dashboards@firstarriving.com and we’ll walk through it with you.