Southern Software - CAD

Modified on Tue, 28 Jul at 7:46 PM

Integration Guide

Southern Software CAD

First Arriving’s integration with Southern Software brings several things from CAD onto your screens at once — what you’re responding to, where every unit is, and which dispatches haven’t been cleared. Hot List items can go on the screens too.

What we can put on your dashboard

Four separate feeds, each configured on its own.

Real-time alarm notification

What appears when a call is dispatched.

Nature of call
Address
Units dispatched
Notes from dispatch
Mapping options are covered in Response & Call Alerting Screen Options

Hot List

Hot List items displayed directly on your dashboards.

Type
Location
Start date and time
End date and time

Unit Status

Where your units are, as a scrolling ticker or fixed on the right side of the screen.

Show all units in service, or only units on a call
Unit ID and unit
Status — enroute, arrive, clear, and so on

Ongoing Calls

Dispatches that haven’t been cleared yet.

Call type
Address
Dispatched day and time

What we need from you

Both steps happen on the Southern Software side — you don’t need to send us credentials.

Have your CAD module send dispatch information automatically

Your Southern Software CAD module needs to be configured to send dispatch information automatically by email.

Ask Southern Software support to set up the XML transfer

Southern Software support handles the transfer of XML files for Hot List, Unit Status, and Ongoing Calls. Open a ticket at our support center once that’s in motion so we can build your screens.

About vendor charges: any fees for data or API access are set by Southern Software, not by First Arriving.

Example screens

The screens below are a sample, not the full set. For the current, complete list of alerting screen styles, see Response & Call Alerting Screen Options.

Option 1: Four Corners

Incident details, hydrants, routing with Google Street View, turnout clock, and units dispatched. Optionally who’s responding, if your integration supports it.

Option 2: The Basics

Incident details, units dispatched, turnout clock, time and distance. Optionally who’s responding, if your integration supports it.

Option 3: Two Sides

Dispatch information including units responding, call details, turnout time, distance, and a larger routing map. Optionally who’s responding, if your integration supports it.

Option 4

Dispatch information including units responding, call details, turnout time, distance, hydrant layers, street view, and a routing map. Optionally who’s responding, if your integration supports it. Available with a red or black background.

Option 4 alerting layout, alternate background

Option 5

Dispatch information up top including units responding, call details, turnout time, distance, hydrant layers, and street view — no routing map. Optionally who’s responding, if your integration supports it. Available with a red or black background.

Option 6

Dispatch information on the left including units responding, call details, turnout time, distance, and a routing map. Optionally who’s responding, if your integration supports it. Available with a red or black background.

Secondary notification only: our platform is built for secondary notification of alarms and situational awareness. Always rely on your CAD or dispatch center for primary dispatch information.

Questions about setup, or want help deciding which alerting screen belongs in which station? Open a ticket at our support center or reach us at dashboards@firstarriving.com and we’ll walk through it with you.