Firehouse Software by ESO - Records Management

Department events

• Event name
• Date and time
• Description

Hydrants out of service

• Hydrant name / ID
• Location

Turnout time dials

Turnout times as a dial rather than a number, so a crew reads the trend at a glance.

• Organize by unit, station, battalion or department
• Look back over whatever period you want

Requests for maintenance

• Unit ID or name of the piece of equipment
• Requestor

Daily roster

• Name
• Station location
• Unit assigned
• Rank / position

Call totals

• Month or year to date
• Total runs across all units
• Total runs per unit

Four things

• Build the query or report you want, and be able to export it as CSV
• Move the file from where it downloads to an SFTP location we provide. This can be manual, or automated with any number of tools
• The transfer must overwrite the existing file, so there is only ever one file per module in the folder — otherwise we end up reading a stale copy
• Tell us which columns of the report you want on your dashboards

Three things

• Contact Firehouse Cloud customer support — they set up the SFTP transfer, not you
• Give them the exact query or report you want sent
• Tell us which columns of the report you want on your dashboards

Open a ticket at our support center to get the SFTP details. Our SFTP your data article covers what we do with a raw export once it lands.

About vendor charges: data or API access could carry an additional charge, determined by ESO and not by First Arriving.